Covid-19 Guest Information and Safety Measures
What is staying the same?
We’re still the same hostel, in the same beautiful location with the same attentive staff.
If you’ve visited before, you will know first-hand how helpful and friendly Nick, Charlie, Andy and Pete are. They can’t wait to welcome you, whether you are a returning guest or staying with us for the first time.
There is lots of green space with some of the very best of the Lake District right outside the front door.
What is changing?
Unfortunately, coronavirus has meant we’ve had to change a few things. All of these adjustments are to meet government guidance and to ensure the safety of our guests and staff. We’ve outlined changes at each stage of your stay below.
All guests need to book in advance and confirm that they meet the guidelines regarding meeting people outside the household. https://www.gov.uk/guidance/meeting-people-from-outside-your-household-from-4-july. These currently require social distancing and hence separate rooms and showers for people not in the same household or support bubble.
The hostel will no longer be open to arriving guests prior to check-in. Instead timed check-in will be arranged to suit the guest in advance. Digital registration is also available to further minimise contact.
Check-in will be available between 4.30 pm and 9 pm unless prior arrangements are made for a late check-in up to 10.30 pm.
Guests will be asked to answer health questions regarding possible contact with the virus and you may also be subject to a temperature check. We reserve the right to refuse entry to anyone showing signs of the virus. We will also need to keep a record of your full contact details and arrival/departure time to comply with NHS Track and Trace regulations.
Once you have checked-in, you will have access to a front door key so the previous 11.30 pm curfew has gone. Please respect our neighbours and other guests who may be asleep if you are returning late and also make sure the front door is locked at all times when reception is closed. This is both for security and to help us comply with the new regulations.
You can still come and go at your leisure during the day but should not admit any other visitors.
Should you fall ill during your stay please immediately inform a member of staff and stay in your room to self-isolate and minimise the risk of transmission. You should also request a test.
There will now be no access to self-catering facilities in accordance with government guidance. However, there will be tea and coffee making available in the lounge.
Since the self-catering kitchen is closed new bookings will include breakfast in the price. An evening meal is also available, preferably booked ahead but by 6 pm on the day at the latest and packed lunch can be booked up to 8 pm the previous evening.
Guests who booked prior to 31st May will need to add meals as required.
Rooms, Bedding and Bathrooms
Sadly, shared dorm rooms are no longer allowed.
Rooms are available as private rooms to individuals, couples, families or support bubbles with shared toilets/washroom facilities and a designated shower for each bubble. Our new pricing structure reflects this.
In addition, we have reduced the occupancy of the hostel by more than 50% to facilitate social distancing in the building and ensure safe access to facilities.
Whilst there will be increased and regular cleaning in the hostel common areas and bathrooms, the staff will not enter your room for the duration of your stay, unless specifically requested to do so. All keys will be in the room, so you do not have to be passed the key by a staff member upon arrival. Electronic registration is also in place to further minimise contact.
Bedding will be provided for you to make your own beds as before, but after your stay we ask you to strip the bed, including mattress and pillow protectors and leave them in your room in the bags provided. Bedding is cleaned professionally off-site at 72oc and all duvets and pillows will be changed between guests in accordance with the new guidelines.
Common Areas, Touch Points and Social Distancing
From the 8th August, face coverings are required to be worn in all common areas of hostels. You can see government guidance on face coverings here. Hand sanitising stations have been installed throughout our common areas, and firesafe doorstops are in place to keep doors open and reduce the need to touch handles. Additionally, guests will be provided with a contactless EDC key which will further minimise the need to touch.
Games in our common area have been removed for the time being, but books remain and can be borrowed at your own risk. We’ll ask you to return books to a specific box so we can quarantine them before returning them for others to enjoy.
Social distancing will be in place throughout the hostel, with new screening in place to facilitate this. Please respect social distancing guidelines and be aware of other guests’ boundaries.
Enhanced cleaning will be taking place throughout the hostel at common touch points, with certified anti-viral cleaning products in use. The frequency will also increase to include an additional clean before breakfast, when reception opens in the afternoon and before staff leave the building for the evening around 9pm.
Best practice is still to wash your hands regularly with soap and hot water for a minimum of 20 seconds and avoid touching your face.
Please do not visit the hostel if you have symptoms of coronavirus or have been in contact with anyone who has symptoms.
Flexible Terms and Conditions
We appreciate the need for flexibility in these difficult times, so our T&Cs have been amended to make it easier for you to cancel. Please see the small print here for more details.
If you are ill and need to cancel for genuine coronavirus reasons outside our normal cancellation terms, we will move your booking to a different date within the next 12 months.
What Else Is Open?
We anticipate limited options for eating out so please check your chosen pub or restaurant is open and whether bookings are required beforehand – or stay in and enjoy a meal in the hostel.
Our ‘local’, The Britannia Inn, is a firm favourite with guests. They plan to be open with Covid-19 measures in place and table reservations required inside – see full details on their website https://www.thebritanniainn.com/covid-19-statement/
Most car parks and public toilets in the area are now open but please see
https://www.lakedistrict.gov.uk/visiting/car-park-status for up to date details.
Your favourite fells and trails are open as normal and there is plenty of space out there to social distance but not all attractions are open yet. Many attractions and boat trips require booking in advance too, so do check out the websites before setting out. If you are looking for inspiration or links to activities there is a host of information at https://www.visitlakedistrict.com/
Any other Questions or Concerns?
If you have any further questions, please do feel free to get in touch with us at firstname.lastname@example.org or call 015394 37245 and we will do our best to answer.
Recent guests who visited said:
“Wonderful host, very welcoming and extra helpful. Felt COVID-secure and very private as they are taking less guests.” July 2020
“Friendly staff who aim to meet all need. Good food and comfortable rooms.
Attention to Covid protection excellent allowing us to feel confident to stay in hostel, yet just as relaxed as previous visits.” July 2020
Guest and Staff safety and security is our top priority. We are apprehensive too, so please do let us know if there’s anything we can do to reassure you of our safety measures and procedures.